Energy Consumption Data Access

If you’re a residential or small business customer, monthly energy consumption (use) information is available online to help you monitor, manage and maintain efficient energy habits. You can access energy consumption for your premises instantly, through the My Account site. Information is presented in a variety of helpful ways, through charts and tables. Review the information regularly and learn how to optimize your use and become more energy efficient. 

• My Account

Most residential and small business customers of Xcel Energy can access energy consumption information anytime through My Account. A variety of report formats and options are available to help you track your use. View charts and tables online, or download data to your personal computer. 

In addition to energy consumption (use) information, My Account also provides access to other account management tools, such as billing and payment history, the ability to enroll in eBill and set up online payments and other convenient features.

Notice to Customers

We respect your privacy. The information collected from all our meters and any personal information you provide us is used by Xcel Energy only for purposes directly related to providing you with electricity, steam or natural gas service. Because we respect your privacy, we will only release information about you to third parties under limited circumstances. These include:

1. When permitted or required by law or applicable regulations;
2. Where necessary to provide customer service or operate our business; or
3. With your consent. Please refer to our Privacy Policy on xcelenergy.com for further details.

• Privacy Policy

Notice to Third Parties

Before we can release any customer energy usage data to a third party, we require authorization from the customer of record for the Xcel Energy account using an appropriate consent form. If you are a third party seeking to obtain customer energy usage data for a specific Xcel Energy customer, you must complete the following steps. 

The Xcel Energy customer(s) must sign a Consent Form authorizing the release of their data to you (the requesting entity). We must validate the consent form before customer energy usage data can be released to you. You can use our model consent form to obtain the customer’s consent. Follow these directions for completing this form:

1. Specify the requesting third party’s contact information, including identifying a contact person whom the customer may contact with questions related to the data release request.
2. Describe the purposes of proposed use of customer energy usage data; the description must be detailed and sufficiently clear to inform the customer and Xcel Energy of the purposes for which the data will be used.
3. Each customer must enter their account number, service address and name in the customer section of the consent form, sign and date the form and return it to you.
4. Submit your request and the completed and signed consent form to Xcel Energy, by sending an email to datarequest@xcelenergy.com or mailing it to: P.O. Box 8, Eau Claire, WI 54702. Invalid or incomplete forms will be returned to you.

• Consent Form

Alternatively, we will accept a third party’s consent form for the release of customer energy usage data, if it contains all of the following information:

• Explains that our customers have an expectation of privacy for their energy usage data; 
• States the use(s) of the energy usage data for which the customer is allowing disclosure;
• States the purpose(s) of the energy usage data collection by the third party;
• States the date(s) or frequency of disclosure of energy usage data to the third party; 
• States the description of the type of energy usage data to be disclosed;
• States that the consent for the prospective release of energy usage data is valid for three years, or until terminated, whichever is earlier;
• States that the customer must notify Xcel Energy in writing (electronically or non-electronically) to terminate their previous consent by sending a request with the customer’s name and service address to Xcel Energy at P.O. Box 8, Eau Claire, WI 54702 or datarequest@xcelenergy.com;
• Provides notice to the customer that Xcel Energy shall not be responsible for monitoring, or taking any steps, to ensure that the third party to whom the energy usage data is disclosed is maintaining the confidentiality of the data or using the data as intended by the customer; 
• Includes sufficient, unique identifying information to permit Xcel Energy to verify the consent is being provided by the customer of record;
• Specify the third party’s contact information, including a contact person whom the customer can contact with questions related to the data release request; and,
• The form is signed by the customer of record. 

Consent forms that do not address the above will not be honored.

Report Format

Our Standard Energy Consumption Report contains the following information:

• Customer name
• Account number
• Date report was created
• Utility type: electricity or natural gas
• Service number 
• Meter number
• Address: street number, street, apartment number, city, state, ZIP code
• Premises number
• Premises description
• Tariff description
• Date meter was read 
• Number of days in billing period
• Total usage
• Average use per day (kWh or therms)
• Dollar amount billed 
• Other charges 
• Electricity Commodity Adjustment/Fuel Cost Adjustment
• Taxes
• Invoice total
• Invoice date

Authorized requests for the customer’s energy usage data will be provided with our Standard Energy Usage Data Report.