Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.
Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.
Auto Pay
Auto Pay
Free, Simple and No Hassle
Overview
Save time and hassle versus paying your bill yourself. Auto Pay is a free, simple and worry-free way to pay your monthly bill automatically. With Auto Pay through My Account, you:
- Have your payment deducted from your checking account automatically
- Pay quickly and always on time (processed on the due date)
- Get the mailed statement as confirmation
Auto Pay means no late fees and no worries. Enroll online now in Auto Pay through My Account today.
Benefits
Auto Pay is:
- Free: Get a value-added service at no charge
- Worry-free: Forget the hassle of paying yourself, late fees or remembering due dates
- Easy: Payment is made automatically-you don’t need to do anything
- Fast: Processed on your due date
- Verifiable: See your auto payment on your mailed statement
Who Qualifies
Any Xcel Energy residential or business customer from any state can sign up for Auto Pay. However, if you are on a Pay Arrangement, you cannot use Auto Pay.
How to Get Started
Choose from two ways to order Auto Pay:
- Enroll online for Auto Pay through My Account on XcelEnergy.com. First register with My Account then select Your Programs tab, Choose Eligible programs and Auto Pay. Enrollment is immediate after successful submission and verification of information.
All you need is a recent bill and your banking information (checking account and bank routing numbers) found at the bottom of your checks.
- Alternatively, you can enroll via mail. Print the mail-in application and follow the instructions on the form. Processing time takes about two to three weeks.
If you have any questions, call our 24-hour Customer Contact Center at 1-800-895-4999 or send them an e-mail.
Additional Information
Questions from Auto Pay Customers
Call us at least five business days before your payment due date. Call 1-800-895-4999
Cancellation of Auto Pay
To cancel Auto Pay, contact us at least three business days in advance of your payment due date. Call 1-800-895-4999
Multiple Accounts
If you have multiple accounts with us but have the same debtor number, all accounts must be set up from the same bank account for Auto Pay.
Insufficient Funds
If your bank account shows insufficient funds, we'll assess a return check charge on your next bill. You’ll be removed from Auto Pay if you have two months of insufficient funds within a year.
