Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.
Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.
Energy Assistance
Energy Assistance
General information on weatherization and bill payment assistance for those in need
Overview
We know that families with children, senior citizens and individuals with special needs can sometimes struggle to pay their energy bills. At Xcel Energy, we’re committed to providing a helping hand to those in need.
Through the collaborative efforts of state and local agencies, low-income advocates and Xcel Energy’s personal accounts department, our customers can get help with bill payment problems and gain access to weatherization services for their homes.
In 2009, we contributed nearly $16 million to energy assistant programs throughout our service territory.
Our Support
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Our support of energy assistance includes:
- Public policy and advocacy supporting efforts on the state and federal level to increase funding for Low-Income Energy Assistance Programs (LIHEAP).
- Corporate contributions to state and local energy assistance agencies and energy weatherization programs.
- Encouraging our customers to contribute to statewide fuel funds via their Xcel Energy bills.
- In-kind marketing and public relations to support energy assistance organizations and low-income advocates.
Get Help Paying Your Bill
If you or anyone you know needs a helping hand with energy bills, please call us at 1-800-895-4999 to find out about payment arrangements and available state and federal financial energy assistance for eligible households.
Personal Accounts Department
If you are already receiving energy assistance, please have your agency contact our Personal Accounts department at 1-800-331-5262
Resources to Help Manage Your Bill
Energy Assistance Portal (EAP)
The Energy Assistance Portal (EAP) is available only to energy assistance agencies with a valid state vendor agreement and that have registered with Xcel Energy. Energy assistance agencies can use this portal to view account information, billing and payment history, premises and usage history, and to pledge funds to the account. Energy assistance agencies can access customer information only when a customer data-sharing release is on file and only for the purpose of pledging funds.
