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Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.

Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.

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FAQ: Pay Bill

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FAQ: Pay Bill

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FAQ: Pay Bill

Your bill is more than just the cost of the energy you use. It shows various fees and charges, why we collect them and who gets to keep the money.

What are my payment options?

There are many options to choose from. The Payment Options at a Glance page provides a summary of all the options.

Can I pay my bill over the telephone?

Pay by Phone is available to you at no cost. You can be anywhere and securely transfer your payment directly to us 24 hours a day. Your payment will post to your account the following business day.  Pay by Phone is a one-time payment option. You will have to call us every time you wish to make a Pay by Phone payment. Additional information is available on the Pay by Phone payment page.

Where do I pay my bill in person?

Pay your energy bill in person at our many convenient Pay Stations. Provide your Xcel Energy account number or your bill stub and pay by cash, check or money order for bills up to $2,500. Pay Stations do not accept credit cards or debit cards. More details are available below.

Where can I locate rate information?

You can find rate information on our website xcelenergy.com/Rates. We also provide rate information to our customers periodically as required by our state public utility commissions. We post notices of rate changes on your bill, in bill inserts and in customer newsletters. If you have additional questions about our rates, please call our customer contact representatives at 1-800-895-4999.

What are your late fee charges?

As a reminder, we charge customers a 1% late fee on bills that are not paid by the billing date shown on the next bill, unless the bill is less than $50. If you have any questions, please call 1-800-895-4999. Note: This fee applies to our customers in Colorado only.

Can I get extra time to pay my bill?

If you are having trouble paying your bill or your payment is late, please call our customer contact representatives at 1-800-895-4999 right away.

Are there any payment assistance programs?

If you need help with paying your energy bill, you can use energy assistance programs available in your state. Through a collaboration of state and local agencies, low-income advocates and our personal accounts department, qualified customers can get help with bill payment problems and gain access to weatherization services for their homes. The programs available vary by state.

I did not receive my bill. What do I do?

The billing cycle is the number of days in each bill and it can vary from as few as 25 days to more than 30 days, depending on holidays and length of the month. If you do not receive a copy of your bill, please call our customer contact representatives at 1-800-895-4999. We will check your account and issue a duplicate bill. We can also help you make an immediate payment either by phone or credit card.

How do I get a duplicate copy of my bill?

To receive a duplicate copy of your bill, call us at 1-800-895-4999 and use our automated system to order a duplicate bill. Please allow approximately 5 business days for receipt of your duplicate copy.

Why is my bill so high?

Hot summer and cold winter days mean your heating and cooling system has to work harder to keep your home comfortable. Prepare ahead by improving the insulation in your home and preventing air leaks. We recommend that you install a programmable thermostat and set it at 68º in the winter and 78º in the summer. Please check our online checklist for more information.

Can I review billing or usage history?

You can review your billing and usage history on your account with our customer contact representatives. Simply call us at 1-800-895-4999 and we'll review your history with you over the phone. You can also view your billing and usage history with Xcel Energy's My Account website. Visit the website at: xcelenergy.com/MyAccount.

Can I change the due date on my bill?

Our Custom Due Date option let’s you set a payment due date that fits your monthly payment schedule. Call 1-800-895-4999 or send your request by email: inquire@xcelenergy.com. Custom Due Date is not available in Michigan.

How do I change my name or my mailing address on my bill?

If you need to change any information on your account, call our customer contact representatives at 1-800-895-4999. Our representatives will make your requested changes right over the phone. If you prefer, you can email us at inquire@xcelenergy.com.
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