Frequently Asked Questions

Find answers to your questions about our Outdoor Lighting program

How do I stay up-to-date with information about Xcel Energy’s Outdoor Lighting?

There are many ways to stay in touch: 

• Sign up for e-news notification by emailing outdoorlighting@xcelenergy.com.
• Check out our online e-newsletter.
• Call us at 1-800-960-6235
• Email us at outdoorlighting@xcelenergy.com.
• For new lighting inquires – call Ed Bieging at 651-229-2400 or send him an email at edward.p.bieging-jr@xcelenergy.com

What are your normal business hours?

We are available Monday through Friday from 7:30 a.m. to 4:00 p.m. central time (with the exception of holidays).

How does a city or resident report a street light or night watch light outage?

Outages can either be reported online or by calling 1-800-960-6235.

Can a city share outage reporting tools with residents?

Yes, we encourage you to share our online outage reporting website and phone number (1-800-960-6235) with residents through bill inserts and newsletters. This may ease your workload - and the sooner a report is made, the sooner we can make necessary repairs.

How long does it take for a street light or night watch to be repaired?

Repairs that Xcel Energy is responsible for are normally completed within 72 hours from the time we receive notice from a customer. If you need additional information on an outage please call us at 1-800-960-6235.

How can a city get a list of street light outages reported for its community?

A list of the street lights outages reported to Xcel Energy can be sent to you via email. Please call 651-229-2255 to request this information.

Can a city get a list of street light outages reported for its community online?

No, currently you need to call 651-229-2255 to request this information.

How can a city get a list of street light locations for its non-metered lights?

An electronic list can be sent to you via email. Please call 651-229-2255 to request this information.

Can a city get a list of street light locations for its non-metered lights online?

Yes, please refer to the Street Light and Facility Information on our website. The city’s account number is required when registering to view this information online.

Can more than one person from a city register to view the Street Light and Facility Information?

No, only one person can register but the password may be shared with others within the city.

Who should I contact to make corrections to our list of street lights?

Please call 651-229-2400 to discuss changes to your street light list.

Who should I contact with questions about our monthly street light bill?

Please call 651-229-2255 for assistance with your invoice.

Why can’t signs to be posted on poles?

Safety is key to Xcel Energy; therefore we don’t allow any street signs to be attached to Xcel Energy-owned poles. If you question whether or not a pole is owned by Xcel Energy or owned by the city, please contact us at 651-229-2400.

Where can I view the styles of outdoor lighting available through Xcel Energy?

Please take a look at the Product Offerings on the website. Or, call us at 1-800-960-6235, we’d be happy to set up an appointment to review options with you in person. (Sorry, we can’t meet with individual residents. If you’re a resident, you’ll need to speak with your city hall.)

Where do I find information about Xcel Energy’s rates and tariffs?

You can find information about Xcel Energy’s rates and tariffs on the Xcel Energy Website.