Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.
Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.
Landlord Agreements
Landlord Agreements
Landlord agreements allow you to preselect the action we will take when a resident moves out.
Automatic Turn On:
- Service is automatically transferred back to the owner when a resident moves out.
- You will be notified by mail when a service address is transferred back to the owner.
To set up Automatic Turn On of vacant units, complete the Billing of Vacant Rental Property Agreement and mark the ATO box on the agreement form. When we receive your request for ATO, we will contact you to determine the best bill configuration for your vacant units and your accounts payable process. (See Billing & Payment)
Lock on Disconnect (Not Recommended):
- Service is physically disconnected when a resident moves out and reconnected when a new resident moves in.
- Charges to lock and unlock the meter may be applied.
- Reconnections are generally completed by the end of the next business day but can be delayed in out-state areas and by emergency situations. In addition, someone must be present to provide access for all gas service reconnections.
To set up Lock on Disconnect, complete the Billing of Vacant Rental Property Agreement and mark the LOD box on the agreement form.
