Choose your state
Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.
Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.
Best Practices for Move In and Move Out
Best Practices for Move In and Move Out
Use best practices and helpful tips when residents move in or out
- Have new residents call Xcel Energy at 1-800-895-4999 on or before the date that their billing responsibility begins to establish service. Ask that they provide their Xcel Energy premise number before you issue the key. A new resident may already have an Xcel Energy account number because of previous service. The premise number is preferred because it is a unique identifier assigned by Xcel Energy to the service address.
- If you prefer to manage service set up for your new residents, you can call to provide the information or have the resident fill out the New Occupant Form and Instructions. When using the New Occupant Form:
- Advise the resident to provide complete information.
- Have the resident sign and date the form.
- Fax the completed form to 1-800-895-2895 up to 45 days before move-in for processing.
- Avoid date disputes at move out by using the Discontinuation of Service Form and Instructions.
- When the Discontinuation of Service form is completed in full and signed by both parties, it can be used to resolve end-service date disputes.
- Please submit the form as soon as a resident notifies you that they plan to move. The form can be submitted up to 60 days before the requested end date.
- Fax completed forms to 1-800-895-2895 for processing.
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