Customer Support

Emergencies and Outages

Medical Emergencies
Electrical Emergency / Power Outage
Gas Emergency / Gas Odor
911 or 1-800-895-2999
Outdoor Lighting Outages

If you detect a sulfur or rotten egg smell in your home, it could be the odorant that we put in natural gas to help
detect leaks. If you notice the smell, leave your home immediately! Do not turn any electrical devices on or off
and do not use a garage door opener. Avoid anything that can create a spark. Once you are outside and safely away, call us at 1-800-895-2999 or call 911.

General Customer Service

24-Hour Residential Customer Service
Business Solutions Center

(Monday - Friday: 8:00 AM - 5:00 PM)

International (Outside the US)
Call Before You Dig

Corporate Addresses

General Correspondence

Xcel Energy
414 Nicollet Mall
Minneapolis, MN 55401

Account Related Requests or Questions

Xcel Energy
P.O. Box 8
Eau Claire, WI 54702-0008

Send Your Payment

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

Energy Saving Tip

A programmable thermostat can help you save big on energy costs, adjusting the temperature when you're at work, at play, or asleep.