With Auto Pay through My Account, you can:
Auto Pay means no late fees and no worries. Enroll online now in Auto Pay through My Account today.
Auto Pay is:
Any Xcel Energy residential or business customer from any state can sign up for Auto Pay. However, if you are on a Pay Arrangement, you cannot use Auto Pay.
Choose from two ways to order Auto Pay:
1. Enroll online for Auto Pay through My Account. First, register with My Account. Next, select Your Programs tab, Choose Eligible programs and Auto Pay. Enrollment is immediate after successful submission and verification of information.
All you need is a recent bill and your banking information (checking account and bank routing numbers) found at the bottom of your checks.
2. Alternatively, you can enroll via mail. Print the mail-in application and follow the instructions on the form. Processing time takes about two to three weeks.
If you have any questions, call our 24-hour Customer Contact Center at 1-800-895-4999 or send them an e-mail.
Questions from Auto Pay Customers
Call us at least five business days before your payment due date. Call 1-800-895-4999
Cancellation of Auto Pay
To cancel Auto Pay, contact us at least three business days in advance of your payment due date. Call 1-800-895-4999
If you have multiple accounts with us but have the same debtor number, all accounts must be set up from the same bank account for Auto Pay.
If your bank account shows insufficient funds, we'll assess a return check charge on your next bill. You’ll be removed from Auto Pay if you have two months of insufficient funds within a year.
Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.