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MINNEAPOLIS -- Xcel Energy reminds its Minnesota residential customers who may have trouble paying energy bills that beginning Friday, Oct. 15 the Cold Weather Rule will be in place to help protect them from service disconnection during the winter -- as long as they take a few steps to ensure that protection.
Under the rule, eligible residential energy customers are protected from service disconnection from Oct. 15 through April 15 provided the disconnection would affect the customer’s primary heating source.
Eligible customers must commit to a monthly payment not to exceed 10 percent of household income.
To avoid disconnection, customers who receive a notice of proposed disconnection must immediately contact the utility and commit to a payment plan.
Xcel Energy will refer customers to local community energy assistance programs if needed. Minnesota will be provided with energy assistance funds for this heating season.
Xcel Energy residential customers in Minnesota recently received detailed information about the Cold Weather Rule with their energy bills. For more information, customers can call Xcel Energy’s 24-hour residential customer service line at 1-800-895-4999.
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Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.